Conventional keyboards use membrane or scissor key switches with rubber domes that have an uncertain and spongy feel, greatly vary their sensitivity through their short life, and require too much force for every key press.

The Infrared Mechanical switches used for each key in the Truly Ergonomic keyboards require very low force to activate and provide a gentle tactile feedback when pressed that helps you feel when each key registers.

If you hear a loud sound for each keypress while using your Truly Ergonomic keyboard, it means you are using too much force – likely badly influenced by conventional products.

You should not hear a loud sound when pressing the keys. We suggest you press the keys as lightly as possible, just enough to active the keypress.

  • It is highly recommended to type while floating your hands, like playing a piano, and only rest the palms on the palmrest when not typing. Resting the elbows on the chair armrests or forearms on the desk is ok.
  • If you are accustomed to type with keyboards using rubber domes – the most common type for most keyboards as are the cheapest, or using scissor switches like those found in laptops and portable computers, you might be inadequately accustomed to “hammer” the keycaps. In cheap keyboards you need to hammer the keys for these to work. This means that you are accustomed to use excessive force to press the keys, for these to go all the way down and detect the keypress, as rubber domes require you to press them with excessive pressure for these to work.
  • But, Truly Ergonomic keyboards are manufactured with optical mechanical switches, where you do not need to hammer the keys. A gentle press is all you need to press the keys pass the middle where the actuation takes place. This means that you only need to reach about half-way for the keypress to send the signal to the computer.
  • We suggest you type using minimal force, the least force you can use to press the keys as long as the keys send the letters/symbols to the computer.
  • Once you get accustomed in using optical mechanical switches by applying the least force required to actuate the keys, and for the keyboard to send the characters to the computer, the keycaps will make much less sound compared to hammering the keys, and you will be able to work even more comfortably.

If only clean water drop over your keyboard: un-plug your keyboard from your computer, let the water drain, dry it as much as possible with a clean soft cloth or small vacuum, and let it dry overnight. Make sure your keyboard is completely dry before plugging in into your computer.

Otherwise, give your keyboard a bath:

  • Un-plug your keyboard from your computer.
  • Submerge the keyboard in a bin containing 20% isopropyl alcohol with 80% Distilled/Deionized water for a few minutes.
  • Keeping the keyboard submerged, shake it a few times to remove debris and contaminants as much as possible.
  • You can also take a clean soft cloth, submerge, and use it to scrub it.
  • Drain the keyboard and let it dry overnight.
  • Make sure the keyboard is completely dry before plugging in into your computer.
  • You might need to repeat this process a few times if required.

Cleave keyboard:

Turn on your computer, and then sign-in if required.

When the computer is ready, plug-in your keyboard into a working USB connector. If your computer only has the small USB Type-C connectors, you’ll need an adapter.

If you are using a Mac computer, follow the Keyboard Setup Assistant steps, and then press [Fn][Esc][A] to select the Apple Layout.

You computer takes a few seconds to recognize your keyboard, and you are now ready to work in comfort.


If the computer fails to recognize your keyboard, showing as “unknown USB Device” or similar:

  • Please save all your work, and then Shut Down the computer – do not set your computer into Hibernate or Sleep modes, make sure you “Shut Down” the computer.
  • Unplug your Cleave keyboard, and do not plug-in the Cleave keyboard yet.
  • If you are using a Desktop computer, please plug-in any other keyboard.
  • Then turn on your computer, and then sign-in if required.
  • When the computer is ready, plug-in your keyboard into a working USB connector; try different physical USB connectors if required.
  • If your computer only has USB Type-C connectors, you’ll need an adapter.
  • If using a Mac computer, follow the Keyboard Setup Assistant steps, and then press [Fn][Esc][A] to select the Apple Layout.

If after the above the keyboard still doesn’t work, please do the following:

  • With the keyboard plug-in, press the following three keys [Fn][Esc][R] and keep pressing them until all the keyboard lights flash three times.
  • Allow up to 20 seconds for the keyboard to Reset.

If after the above, the keyboard still doesn’t work, please plug-in the keyboard into a different USB or a different computer. Sometimes debris inside the USB connectors cause false contacts; please make sure the USB connector on your computer is clean and that it functions properly.

  • Press and keep pressing the [Fn] and [Esc] keys along with the [key being reprogrammed].
  • You need to be pressing the 3 keys at the same time until the [key being reprogrammed] starts blinking.
  • Then release these 3 keys.
  • Then press the key corresponding to the desired functionality you want to use, according to the list below, like [F1] for Tab.
  • The [key being reprogrammed] stops blinking. If continue blinking, press the key as mentioned above.
  • You can reprogram the programmable keys as many times as required.
  • You can press [Fn][Esc][R] to reset the keyboard to the factory defaults; this deletes all Macros and resets all layouts and keys.

[1] = Space
[2] = Backspace
[3] = Delete
[4] = Enter
[5] = Shift
[6] = Ctrl
[7] = Alt
[8] = Windows/command
[9] = Menu/Apps
[0] = Esc

[F1] = Tab
[F2] = Shift+Tab
[F3] = –
[F4] = Fn
[F5] = F16
[F6] = F17
[F7] = F18
[F8] = F19
[F9] = F20

Example:
press and release [Fn][Esc][Central-Shift]
(Central-Shift blinking)
press the [2] key
(Central-Shift key becomes a Backspace)
(Central-Shift stops blinking)

[Fn][Esc][Y] = Esc

[Fn][Esc][U] = Ctrl (Default)

[Fn][Esc][I] = Windows/command

[Fn][Esc][O] = CapsLock

[Fn][Esc][P] = F24

You are able to select the included ‘Custom Layout’ by pressing [Fn][Esc][Q] that changes custom keys: cut, copy, paste, undo, back-tab, left spacebar, center Shift, center delete, into F16-F23 allowing you to use 3rd party software such as AutoHotkey (for Windows) or Karabiner (for Mac) to fully customize your layout.

Press [Fn][Esc][CapsLock] to Start Recording.
([CapsLock] key blinking while programming)

Press a letter key [A]-[Z] to assign the Macro to.

Type the Macro very slowly.

Allowed to type key-combos like [Alt][Shift][9].

[Backspace] deletes last entered key or key-combo.

Maximum of 31 key-codes per Macro. [Shift], [Ctrl], [Alt], and [Windows] count each as one key-code.

Press [Fn][Esc][CapsLock] to Finish Recording.

To execute the Macro, press [Fn] and the assigned key. Example: [Fn][A]

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