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Conventional keyboards use membrane or scissor key switches with rubber domes that have an uncertain and spongy feel, greatly vary their sensitivity through their short life, and require too much force for every key press.
The Infrared Mechanical switches used for each key in the Truly Ergonomic keyboards require very low force to activate and provide a gentle tactile feedback when pressed that helps you feel when each key registers.
If you hear a loud sound for each keypress while using your Truly Ergonomic keyboard, it means you are using too much force – likely badly influenced by conventional products.
You should not hear a loud sound when pressing the keys. We suggest you press the keys as lightly as possible, just enough to active the keypress.
If only clean water drop over your keyboard: un-plug your keyboard from your computer, let the water drain, dry it as much as possible with a clean soft cloth or small vacuum, and let it dry overnight. Make sure your keyboard is completely dry before plugging in into your computer.
Otherwise, give your keyboard a bath:
Turn on your computer, and then sign-in if required.
When the computer is ready, plug-in your keyboard into a working USB connector. If your computer only has the small USB Type-C connectors, you’ll need an adapter.
If you are using a Mac computer, follow the Keyboard Setup Assistant steps, and then press [Fn][Esc][A] to select the Apple Layout.
You computer takes a few seconds to recognize your keyboard, and you are now ready to work in comfort.
If the computer fails to recognize your keyboard, showing as “unknown USB Device” or similar:
If after the above the keyboard still doesn’t work, please do the following:
If after the above, the keyboard still doesn’t work, please plug-in the keyboard into a different USB or a different computer. Sometimes debris inside the USB connectors cause false contacts; please make sure the USB connector on your computer is clean and that it functions properly.
 = Space
 = Backspace
 = Delete
 = Enter
 = Shift
 = Ctrl
 = Alt
 = Windows/command
 = Menu/Apps
 = Esc
[F1] = Tab
[F2] = Shift+Tab
[F3] = –
[F4] = Fn
[F5] = F16
[F6] = F17
[F7] = F18
[F8] = F19
[F9] = F20
press and release [Fn][Esc][Central-Shift]
press the  key
(Central-Shift key becomes a Backspace)
(Central-Shift stops blinking)
[Fn][Esc][Y] = Esc
[Fn][Esc][U] = Ctrl (Default)
[Fn][Esc][I] = Windows/command
[Fn][Esc][O] = CapsLock
[Fn][Esc][P] = F24
You are able to select the included ‘Custom Layout’ by pressing [Fn][Esc][Q] that changes custom keys: cut, copy, paste, undo, back-tab, left spacebar, center Shift, center delete, into F16-F23 allowing you to use 3rd party software such as AutoHotkey (for Windows) or Karabiner (for Mac) to fully customize your layout.
Press [Fn][Esc][CapsLock] to Start Recording.
([CapsLock] key blinking while programming)
Press a letter key [A]-[Z] to assign the Macro to.
Type the Macro very slowly.
Allowed to type key-combos like [Alt][Shift].
[Backspace] deletes last entered key or key-combo.
Maximum of 31 key-codes per Macro. [Shift], [Ctrl], [Alt], and [Windows] count each as one key-code.
Press [Fn][Esc][CapsLock] to Finish Recording.
To execute the Macro, press [Fn] and the assigned key. Example: [Fn][A]