Notify Me when available for purchase:
Conventional keyboards use membrane or scissor key switches with rubber domes that have an uncertain and spongy feel, greatly vary their sensitivity through their short life, and require too much force for every key press.
The Infrared Mechanical switches used for each key in the Truly Ergonomic keyboards require very low force to activate and provide a gentle tactile feedback when pressed that helps you feel when each key registers.
If you hear a loud sound for each keypress while using your Truly Ergonomic keyboard, it means you are using too much force – likely badly influenced by conventional products.
You should not hear a loud sound when pressing the keys. We suggest you press the keys as lightly as possible, just enough to active the keypress.
Using an Apple computer:
The keyboard not working (waking-up) after the computer goes to sleep is a known issue, but unfortunately it is a current macOS issue affecting some USB peripherals. Besides the Cleave, there are several keyboards, including Apple keyboards, that do not wake-up after the computer goes to sleep in Apple computers under certain conditions.
The best solution will be for Apple to fix this issue in their macOS, as they have done in the past. Please update your macOS when an update becomes available. You can learn more about this issue in these pages: [https://discussions.apple.com/thread/250726669][https://discussions.apple.com/thread/250803035]
One possible solution is to connect an external USB HUB to the computer and then the keyboard to the USB HUB. Please give this a try if possible.
Using a Windows computer:
If the computer fails to recognize your keyboard, showing as “unknown USB Device” or similar:
If after the above the keyboard still doesn’t work, please do the following:
If after the above the keyboard still doesn’t work, please use all of the above instructions to plug-in the Cleave keyboard into a different computer. As well, sometimes debris inside the USB connectors cause false contacts, so please make sure the USB connector on your computer is clean and that the USB works perfect with another keyboard.
To test the keyboard, press the keys to make sure they send letters/symbols to the computer. If pressing the keys work, but the Backlight is OFF, press [Fn] to turn ON the Backlighting.
Another option is to upload a new Firmware into the keyboard.
The Firmware upgrade application only works on Windows. If you do not have a Windows computer, please ask a friend, family, or coworker to help you. Using a Windows computer:
If after the above the keyboard still doesn’t work, to test and review if one key is malfunctioning and causing the problem:
If using Windows:
If using macOS:
If using Linux or other OSes with X Windows:
If only clean water drop over your keyboard: un-plug your keyboard from your computer, let the water drain, dry it as much as possible with a clean soft cloth or small vacuum, and let it dry overnight. Make sure your keyboard is completely dry before plugging in into your computer.
Otherwise, give your keyboard a bath:
Turn ON your computer, and log-in if required.
Plug-in your keyboard into a working USB port. If your computer only has small USB Type-C connectors, you’ll need an adapter.
The Operating System takes up to 30 seconds to identify your keyboard.
To select the Europe/ISO layout, press [Fn][Esc][E]
To select the Apple Layout using a Mac computer, press [Fn][Esc][A], then press [Fn][Esc][I] to change the [Ctrl left of “A”] to command, and then follow the Keyboard Setup Assistant steps.
You are now ready to work in comfort.
 = Space
 = Backspace
 = Delete
 = Enter
 = Shift
 = Ctrl
 = Alt
 = Windows/command
 = Menu/Apps
 = Esc
[F1] = Tab
[F2] = Shift+Tab
[F3] = –
[F4] = Fn
[F5] = F16
[F6] = F17
[F7] = F18
[F8] = F19
[F9] = F20
press and release [Fn][Esc][Central-Shift]
press the  key
(Central-Shift key becomes a Backspace)
(Central-Shift stops blinking)
[Fn][Esc][Y] = Esc
[Fn][Esc][U] = Ctrl (Default)
[Fn][Esc][I] = Windows/command
[Fn][Esc][O] = CapsLock
[Fn][Esc][P] = F24
You are able to select the included ‘Custom Layout’ by pressing [Fn][Esc][Q] that changes custom keys: cut, copy, paste, undo, back-tab, left spacebar, center Shift, center delete, into F16-F23 allowing you to use 3rd party software such as AutoHotkey (for Windows) or Karabiner (for Mac) to fully customize your layout.
Press [Fn][Esc][CapsLock] to Start Recording.
([CapsLock] key blinking while programming)
Press a letter key [A]–[Z] to assign the Macro to.
Type the Macro very slowly.
Allowed to type key-combos like [Alt][Shift].
[Backspace] deletes last entered key or key-combo.
Maximum of 31 key-codes per Macro. [Shift], [Ctrl], [Alt], and [Windows] count each as one key-code.
Press [Fn][Esc][CapsLock] to Finish Recording.
To execute the Macro, press [Fn] and the assigned key. Example: [Fn][A]
[Fn] – [Fn] Select Customizable profile
[Fn] All ON
[Fn] All OFF
[Fn][+] Increase Brightness
[Fn][-] Decrease Brightness
[Fn][Esc][Home] Previous effect (until All ON)
[Fn][Esc][End] Next effect (until All OFF)
[Fn][Esc][PageUp] Faster effect
[Fn][Esc][PageDown] Slower effect
How to Customize Backlight Profiles:
If you need to upload a new Firmware into the keyboard, please note the application to upload the Firmware only works on Windows. If you do not have a Windows computer, please ask a friend, family, or coworker to help you. After the Firmware has been uploaded, the keyboard can be used on any computer using Windows, macOS, or Linux.
Using a Windows computer: