What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, and/or credit card information.

You may also visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service; your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions; your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails; the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. We upgraded to Transport Layer Security (TLS v1.2) and withdrawn support for Secure Socket Layer (SSL) prior to the time when several vulnerabilities became widely known to the general public. All supplied sensitive/credit information is transmitted via TLS technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

To further ensure the security of your credit or debit card information, we only send information to your bank for the initial authorization of your card. Truly Ergonomic Ltd. does not store your credit or debit card information.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the websites or service providers’ systems to recognize your browser and remember required information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging via the My Account page and the ‘Edit your account information’ link.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

You consent to our online privacy policy by using our site.

Changes to our Privacy Policy

If we change our privacy policy, we will post those changes within this page.

Contacting Us

If you have questions, please use our Contact Us page.