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Take our 60 day challenge
We are confident that you will be content with the quality
and design of our products.
However, if you are not satisfied with your product,
simply request an RMA during your first 60 days
and we’ll refund your money*
We are confident that you will be content with the quality and design of our products.
However, if you are not satisfied with your product, simply request an RMA during your first 60 days and we’ll refund your money*
Additionally, we provide a 2-Year Limited Guarantee from the date of delivery which applies to defects in materials and/or workmanship that become apparent during normal use.
International orders – outside North America, please note that Truly Ergonomic Ltd. is a Canadian corporation and therefore our primary market is North America.
We happily offer our products internationally as a courtesy; nonetheless, claims for any of our Guarantees for any order being shipped to a destination outside Canada or the United States could be subject to additional shipping fees. This means that if you receive a product with any defect in materials and/or workmanship, we will replace the unit or provide a refund of its purchase price, but any shipping and duties/taxes fees must be covered by the customer.
Any order being shipped to a destination outside Canada or the United States might be subject to import duties and taxes that are neither levied nor collected by us during checkout.
When placing an order with us, you are considered the importer of record and must comply with all applicable laws and regulations. Any charges for duties, taxes, and the carrier’s collection fee would be in addition to your shipping charge and must be borne by you. You can contact your local customs office for further information.
Depending on your delivery address, you might be required to pay duties and taxes fees when you receive your product, or might receive an invoice from the courier with incurred fees after you have received your product. These fees, if any, should be paid to the courier or corresponding government office directly.
If you refuse to pay duties and taxes, or refuse the shipment for any reason, the shipment will be returned to us at your expense. In this case, we do not refund any shipping expenses, and will charge a restocking fee of up to 25% of the product’s price depending on the condition in which the product is returned.
We will not be responsible for any costs exceeding the original purchase price incurred by the customer due to any use or misuse of the product or due to any latent failures in the product.
Legal claims must be processed under laws of the province of British Columbia, Canada. We are not responsible for compliance with laws outside Canada.
Truly Ergonomic products are not medical devices. Prolonged or inappropriate use can cause injury. If you feel discomfort while using them, stop using them and consult your physician.
Truly Ergonomic products’ design are PATENTED.
Designed in Canada by Truly Ergonomic Ltd.
All Guarantees are only available for products purchased directly from us; voided to products that are damaged due to misuse, abuse, spillage, negligence, or modification; does not extend to products where attached decals were damaged or removed and/or are missing components included in the original shipment; and it does not extend to any damage which may occur during shipment or which can be attributed to natural phenomenon. You must request a Return Merchandise Authorization (RMA) number during your first 60 days from purchase.
Refunds do not include Shipping and Handling charges.
Maximum of one return per Customer.
Not valid on discontinued, refurbished, or custom orders.
Exchange on non-operational (DOA) products is allowed for a period of up to 30 days from the date of delivery with a Return Merchandise Authorization (RMA) number.
Truly Ergonomic products are properly designed and therefore different from others. As a result, you need to use them for several days to learn to type correctly and to get accustomed in using them. We provide a 60-Day Money-Back Guarantee to grant enough time for you to adjust to a better typing position by using Truly Ergonomic products. We therefore recommend using our products for at least 30 days before requesting a Return.
If you did not purchase directly from us, please contact your vendor or retailer. If you purchased directly from us, you must request a Return Merchandise Authorization (RMA) number within 60 days of the date of purchase by visiting our Contact Us section.
We unfortunately do not refund any shipping expenses, and will charge a restocking fee of up to 25% of the product’s price depending on the condition in which the product is returned.
All our products are designed in Canada by Truly Ergonomic Ltd.
Pictures and images in our website are shown for illustration purposes only and may differ from actual products. Products require a compatible USB connection.
Truly Ergonomic and the Truly Ergonomic logo are trademarks of Truly Ergonomic Ltd.