We continue to extend our heartfelt wish that you all are staying safe and healthy.
We wish we have already shipped all Truly Ergonomic Cleave keyboard pre-orders, but most importantly, we wish we have a time machine to teach us valuable lessons so we don’t fall into another pandemic in the future that currently feels like an altered timeline.
The good news is that the manufacturing of the first batch of Truly Ergonomic keyboards is under way. We reiterate that our products are manufactured in China, and have experienced manufacturing delays due to the recent COVID-19 outbreak that closed or greatly delayed all factories in China.
The first batch of keyboards was promised by mid-January 2020, before the Asian New Years’ Holidays and before the COVID outbreak, but due to a minor error by the PCBA factory they could not provide the PCBA before the holidays/outbreak, and after they returned, they continued making small errors to the point that we decided to look for another factory to fully design and assemble our custom PCBA (Printed Circuit Board Assembly – being the internal electronics panel).
This entire redoing sounds awesome, as the new PCBA will be significantly better than the previous, but it means that we were forced to start the PCBA from scratch with the new factory. The worthy news is that the redesign is being finalized, and that we are going to manufacture new and better PCBAs that will allow us to assemble the keyboards.
We continue working diligently with our factory to provide your keyboard as soon as available. It is taking longer than scheduled, but we are finding ways to better the design and increase the quality of the keyboard with the side effect of taking longer to manufacture than originally expected, this in addition to the multiple manufacturers we deal along their delays. Rest assured we will provide an outstanding keyboard with a superb design and the best quality available.
We will continue keeping you informed of the manufacturing and delivery progress of your Truly Ergonomic Cleave Keyboard, an awesome product worth waiting for.
About Truly Ergonomic
Founded in 2010 and based in Vancouver-BC, Canada, Truly Ergonomic has established a solid track record for designing and manufacturing premium quality computer hardware for maximum comfort.
Not afraid to step away from the conventional path, Truly Ergonomic engineers design their products from the ground up based on human anatomy, and deliver cutting edge solutions to the ergonomic problems associated with traditional keyboard products.
Our Mission is to enhance workplace health and wellness by offering superior usability and comfort to every computer user. We are dedicated to helping everyone work in an ergonomic and comfortable way so as to reduce or avoid pain and workplace injuries, thereby improving their quality of life.